Privacy Policy

Last updated on March 19, 2024

Welcome to Siddha Medicals. This Privacy Policy outlines how we collect, use, and disclose personal information when you visit our website, use our services, or make a purchase from us. By using our website and services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

When you visit our site or use our services, we may collect certain personal information to provide you with a secure and seamless experience. This includes:

Device Information: Collected automatically, including your web browser, IP address, time zone, and cookies installed on your device.
Browsing Information: Details about web pages or products viewed, referral websites or search terms, and interaction with our site.
Order Information: When you make or attempt a purchase, we collect your name, billing and shipping address, payment details (e.g., credit card numbers), email address, and phone number.

Sensitive Personal Data

For certain transactions, especially those requiring payment, we may collect sensitive financial information, such as credit/debit card details or payment account details.

How We Use Your Information

We use your information for the following purposes:

To fulfill orders (including payment processing, shipping, and providing invoices or order confirmations).
To communicate with you about your transactions or inquiries.
To screen for fraud, troubleshoot issues, and ensure security.
To inform you of offers, updates, or new products in line with your preferences.
To personalize your browsing experience.
To comply with applicable laws and regulations.

Sharing Your Personal Information

We may share your information with:

Service Providers:
- Third-party platforms such as Shopify, Google Analytics, and payment gateways like Razorpay to facilitate transactions, provide analytics, or ensure a secure experience.
- Regulatory bodies like banks, Reserve Bank of India (RBI), or government agencies when required.
Compliance with Laws:
- To respond to lawful requests, such as subpoenas or court orders.
Business Operations:
- In the event of a merger or acquisition, your information may be transferred to the new entity, subject to the same privacy obligations.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience, such as session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). Third-party tools may also use cookies to provide targeted advertising or analytics.

You can manage cookies through your browser settings. Please note, disabling cookies may affect site functionality.

User Rights and Preferences

Access and Modifications: Users can access and update their personal information through the "Account" section.
Data Erasure: You may request the deletion of your stored personal information. Upon request, we will delete your data from our systems, except as required for legal compliance.

Security Measures

We use industry-standard measures to protect your information, including encryption and restricted access to sensitive data. However, due to inherent internet vulnerabilities, complete security cannot be guaranteed.

Modifications to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Changes are effective immediately upon posting. We encourage you to review this policy periodically.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: support@siddhamedicals.com